Shipping Information
Shipping Information
At Stridorax, we are committed to processing and shipping your order as quickly and efficiently as possible. Please review the information below for details about order processing, shipping, tracking, and delivery.
If you have any questions about your order or shipping, please contact us at:
Email: info@stridorax.com
Order Processing
Orders are typically processed within 2 business days after the order is placed.
Orders placed on weekends or U.S. holidays will begin processing on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.
Please note that processing times may be slightly longer during holidays, promotional periods, or periods of unusually high order volume.
Shipping Time
For orders shipped within the United States, the estimated delivery time is generally:
- Standard Shipping: 6–11 business days
- Processing Time: 3–5 business days
- Estimated Total Delivery Time: approximately 6–10 business days
Please note that these are estimated delivery times and are not guaranteed. Delivery times may vary depending on your location, carrier conditions, weather, holidays, and other circumstances outside of our control.
Shipping Costs
Shipping costs are calculated based on your shipping address, order details, and the available shipping method.
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
From time to time, Stridorax may offer promotional free shipping on qualifying orders. Any applicable free-shipping promotion will be clearly displayed on our website or at checkout.
Order Tracking
Once your order has shipped, we will send a shipping confirmation email containing your tracking number.
Please allow 24–48 hours for the carrier's tracking information to update after the tracking number is provided.
If your tracking information does not immediately show movement, please allow some additional time for the carrier to scan and update the package.
Delivery
Orders are delivered by third-party shipping carriers such as USPS, UPS, FedEx, or other available carriers, depending on the destination and shipping method.
Delivery times may vary depending on the carrier and destination.
Please make sure that your shipping address is complete and accurate when placing your order. Stridorax is not responsible for delays or delivery issues caused by an incorrect or incomplete shipping address provided by the customer.
Delayed or Lost Packages
Although we work with our shipping partners to ensure that orders are delivered on time, occasional delays may occur.
Packages may be delayed due to:
- Severe weather
- Carrier delays
- Holidays or peak shipping periods
- Incorrect or incomplete addresses
- Transportation or logistical issues
- Other circumstances beyond our control
If your package appears to be delayed, please check the tracking information first.
If the tracking information has not been updated for an extended period of time or the package appears to be lost, please contact us at info@stridorax.com. We will work with the shipping carrier to investigate the shipment and help resolve the issue.
Incorrect Shipping Address
Please carefully review your shipping address before completing your order.
If you realize that you entered an incorrect address, contact us as soon as possible at info@stridorax.com.
We will do our best to update the shipping information before the order is shipped. However, once an order has been processed or shipped, we cannot guarantee that the address can be changed.
If a package is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the package needs to be reshipped.
P.O. Boxes
Some shipping methods may not be available for P.O. Box addresses.
If your shipping address is a P.O. Box, we may select an appropriate carrier or shipping method that can deliver to that address.
Weather and Other Unforeseen Delays
We do our best to ensure that your order arrives as quickly as possible. However, extreme weather, natural disasters, carrier disruptions, holidays, and other unforeseen circumstances may affect delivery times.
Unfortunately, these delays are outside of our control, and estimated delivery dates may change.
We appreciate your patience and understanding in these situations.
International Shipping
At this time, shipping availability may vary depending on the destination and product.
If international shipping is available for your order, the applicable shipping options and costs will be displayed at checkout.
Customers may be responsible for any applicable customs duties, taxes, import fees, or other charges imposed by the destination country.
Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email with:
- Your order number
- Shipping carrier
- Tracking number
- Tracking information
Please check your email, including your spam or junk folder, if you do not see the shipping confirmation.
Contact Us
If you have any questions about shipping, tracking, delivery, or your order, please contact our customer service team:
Email: info@stridorax.com
We are always happy to assist you and will do our best to ensure your order reaches you safely and as quickly as possible.