FAQs
1. How long does shipping take?
All orders are processed within 2 business days after payment confirmation.
Standard delivery time is typically 7–12 business days, depending on your location and local logistics conditions.
During peak seasons or holidays, shipping may take slightly longer.
2. Do you offer free shipping?
Yes, we offer free standard shipping on all orders.
There is no minimum order requirement, and shipping is automatically applied at checkout.
3. Where do you ship from?
We work with international fulfillment centers to ensure fast and efficient delivery.
Orders are shipped from the warehouse that is closest to your location to reduce delivery time.
4. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.
You can track your order at any time until it arrives at your address.
If you haven’t received tracking information within 3–5 business days, please contact us.
5. Can I change or cancel my order?
You may request changes or cancellations within 24 hours after placing your order.
After 24 hours, your order may already be processed or shipped, and we may not be able to make changes.
6. What is your return policy?
We offer a 30-day return policy from the date of delivery.
To qualify for a return:
- Items must be unworn and unused
- Items must be in original packaging
- Items must be in resellable condition
Once your return is received and inspected, refunds will be processed within 5–10 business days.
7. What if I ordered the wrong size?
If the size does not fit, you can contact us within 30 days to request an exchange or return.
We strongly recommend checking our size guide before ordering to ensure the best fit.
8. My order is delayed. What should I do?
Occasionally, delays may occur due to customs processing, weather conditions, or carrier issues.
If your order appears delayed, please contact us and we will help you track it and resolve the issue as quickly as possible.
9. What payment methods do you accept?
We accept the following secure payment methods:
- Visa
- Mastercard
- American Express
- PayPal (if available at checkout)
All transactions are encrypted and secure.
10. How can I contact customer support?
If you have any questions or need assistance, you can contact our support team at:
We typically respond within 24–48 hours on business days.