Product Guarantee

At Stridorax, we stand behind the quality and craftsmanship of our products. We carefully inspect our products before shipment, and we want every customer to have a great experience with their purchase.

If you experience a manufacturing defect or issue with your Stridorax product, please contact our customer service team and we will be happy to assist you.

Email: info@stridorax.com

Please contact us before sending any product back. Our team will provide instructions and help you complete the warranty claim process.

Warranty Coverage

Stridorax provides a limited warranty against manufacturing defects for eligible products.

Shoes

Our footwear products are covered by a 30-day limited warranty from the delivery date.

The warranty covers manufacturing defects such as:

Separation of materials due to manufacturing issues
Defective stitching
Structural defects caused during production
Other quality issues determined to be manufacturing defects

The warranty does not cover:

Normal wear and tear
Damage caused by misuse or improper care
Accidental damage
Scratches, stains, or cosmetic damage caused by use
Damage caused by outdoor activities not intended for the product
Excessive wear from running, sports, or other activities
Changes in comfort or fit after use

How to Submit a Warranty Claim

To request a warranty evaluation, please email:

info@stridorax.com

Please include the following information:

Order number
Customer name
Description of the issue
Photos showing the problem area
Photos of the overall product
Proof of purchase (if requested)

Providing clear photos and detailed information will help us review your claim faster.

Warranty Review Process

Once we receive your warranty request, our customer service team will review the information provided.

After evaluation:

If the issue is confirmed as a manufacturing defect, we will provide an appropriate solution, which may include a replacement, exchange, or refund.
If the issue is determined to be caused by normal use, improper care, or accidental damage, the warranty claim may not be approved.

Please allow 2–5 business days for our team to review warranty requests.

Replacement & Refund Information

If your warranty claim is approved:

Replacement items will be shipped after confirmation of the approved claim and product availability.
If a replacement is unavailable, we may offer a refund or another suitable solution.
Replacement products are covered under the remaining period of the original warranty.

Important Warranty Conditions

To qualify for warranty service:

The product must have been purchased directly from Stridorax or an authorized seller.
Proof of purchase may be required.
Warranty claims must be submitted within the applicable warranty period.
Products must be inspected and approved by Stridorax before any replacement or refund is issued.