Return Policy

Return & Exchange Policy

At Stridorax, customer satisfaction is our top priority. We want every customer to have the perfect pair of shoes and a great shopping experience. If your order does not work out, we are happy to help with returns and exchanges.

If you need to request a return or exchange, please contact our customer service team:

Email: info@stridorax.com

Our team will assist you with the return process and provide further instructions.

Return & Exchange Conditions

We accept returns and exchanges within 30 days of the delivery date.

To be eligible for a return or exchange, the following conditions must be met:

Items must be returned within 30 days after delivery.
Shoes must be unused, unworn, and in original condition.
Shoes must only be tried on indoors on a clean surface.
All original packaging, including the shoe box, must be included.
Items must not show any signs of wear, stains, damage, or use.

For hygiene and quality reasons, we cannot accept returns for shoes that have been worn outdoors or are not in resalable condition.

How to Start a Return or Exchange

To request a return or exchange, please follow these steps:

Contact us at info@stridorax.com and provide your order number and reason for the return/exchange.
Our customer service team will review your request and provide return instructions.
Ship the item back according to the instructions provided.
Once we receive and inspect the returned item, we will process your refund or exchange.

Please do not send items back before contacting us. Returns sent without prior approval may not be accepted.

Refund Policy

Once your returned item has been received and inspected, we will process your refund within 2 business days.

Refunds will be issued to the original payment method used for your purchase.

Please note:

Original shipping fees are non-refundable.
Return shipping costs may be the responsibility of the customer unless the item was damaged, defective, or incorrectly shipped.
Refund processing times may vary depending on your bank or payment provider.

Exchange Policy

If you need a different size or style, we are happy to help with an exchange.

Please contact us at info@stridorax.com with your order information and the size/style you would like to exchange for.

Exchange requests are subject to product availability. If the requested replacement item is unavailable, we will assist you with another solution.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

Order number
Description of the issue
Photos showing the problem

Our customer service team will review your request and provide a suitable solution as quickly as possible.

Return Packaging Requirements

To ensure your return is accepted:

Place shoes inside the original shoe box.
Protect the shoe box with an additional shipping box or mailer.
Do not place shipping labels directly on the original shoe box.

Returns with damaged shoe boxes, missing packaging, or used shoes may be rejected.

Order Cancellation

We process orders as quickly as possible. If you need to cancel or modify your order, please contact us immediately at:

info@stridorax.com

We cannot guarantee cancellations or changes once your order has entered the shipping process.

Contact Us

If you have any questions regarding returns or exchanges, please contact our customer service team: